| Financial services marketing T Harrison (No Title), 2000 | 325 | 2000 |
| The internet, information and empowerment T Harrison, K Waite, GL Hunter European Journal of Marketing 40 (9/10), 972-993, 2006 | 241 | 2006 |
| Mapping customer segments for personal financial services TS Harrison International Journal of Bank Marketing 12 (8), 17-25, 1994 | 224 | 1994 |
| Consumer expectations of online information provided by bank websites K Waite, T Harrison Journal of Financial Services Marketing 6, 309-322, 2002 | 172 | 2002 |
| Customer retention in the insurance industry: Using survival analysis to predict cross-selling opportunities T Harrison, J Ansell Journal of Financial Services Marketing 6, 229-239, 2002 | 112 | 2002 |
| Analysis by paralysis: the pension purchase decision process T Harrison, K Waite, P White International Journal of Bank Marketing 24 (1), 5-23, 2006 | 105 | 2006 |
| Identifying cross‐selling opportunities, using lifestyle segmentation and survival analysis J Ansell, T Harrison, T Archibald Marketing Intelligence & Planning 25 (4), 394-410, 2007 | 101 | 2007 |
| Understanding the behaviour of financial services consumers: a research agenda T Harrison Journal of Financial Services Marketing 8 (1), 6-6, 2003 | 89 | 2003 |
| A critical examination of service loyalty measures D El-Manstrly, T Harrison Journal of Marketing Management 29 (15-16), 1834-1861, 2013 | 88 | 2013 |
| Why trust is important in customer relationships and how to achieve it T Harrison Journal of Financial Services Marketing 7 (3), 206-206, 2003 | 87 | 2003 |
| Impact of co-production on consumer perception of empowerment T Harrison, K Waite The service industries journal 35 (10), 502-520, 2015 | 79 | 2015 |
| The impact of internal, external, and competitor factors on marketing strategy performance EB Ibrahim, T Harrison Journal of Strategic Marketing 28 (7), 639-658, 2020 | 76 | 2020 |
| Online banking information: what we want and what we get K Waite, T Harrison Qualitative market research: an international journal 7 (1), 67-79, 2004 | 76 | 2004 |
| Effects of perceived cost, service quality, and customer satisfaction on health insurance service continuance T Abu-Salim, OP Onyia, T Harrison, V Lindsay Journal of Financial Services Marketing 22, 173-186, 2017 | 57 | 2017 |
| Towards a universal model of internet banking adoption: Initial conceptualization T Suzanne Harrison, O Peter Onyia, S K. Tagg International Journal of Bank Marketing 32 (7), 647-687, 2014 | 56 | 2014 |
| An approach for the identification of cross-sell and up-sell opportunities using a financial services customer database MT Salazar, T Harrison, J Ansell Journal of Financial Services Marketing 12, 115-131, 2007 | 55 | 2007 |
| A time-based assessment of the influences, uses and benefits of intermediary website adoption T Harrison, K Waite Information & management 43 (8), 1002-1013, 2006 | 54 | 2006 |
| Governance and accountability of public risk G Andreeva, J Ansell, T Harrison Financial Accountability & Management 30 (3), 342-361, 2014 | 49 | 2014 |
| The Routledge companion to financial services marketing T Harrison, H Estelami Routledge, 2015 | 35 | 2015 |
| Augmented reality apparel: An appraisal of consumer knowledge, attitude and behavioral intentions HF Ross, T Harrison 2016 49th Hawaii international conference on system sciences (HICSS), 3919-3927, 2016 | 34 | 2016 |
Kathryn WaiteHeriot Watt UniversitiyVerified email at hw.ac.uk
