| Identifying the dimensions of the experience construct BJ Knutson, JA Beck, SH Kim, J Cha Journal of Hospitality & Leisure Marketing 15 (3), 31-47, 2007 | 271 | 2007 |
| Identifying the dimensions of the guest's hotel experience BJ Knutson, JA Beck, S Kim, J Cha Cornell Hospitality Quarterly 50 (1), 44-55, 2009 | 248 | 2009 |
| Development and testing of the Consumer Experience Index (CEI) SH Kim, JM Cha, BJ Knutson, JA Beck Managing Service Quality: An International Journal 21 (2), 112-132, 2011 | 234 | 2011 |
| The relationship between organizational commitment and contextual performance among private club leaders RF Cichy, JM Cha, SH Kim International Journal of Hospitality Management 28 (1), 53-62, 2009 | 192 | 2009 |
| Hand washing practices in a college town environment CP Borchgrevink, JM Cha, SH Kim Journal of environmental health 75 (8), 18-25, 2013 | 185 | 2013 |
| Effects of social media on firm value for US restaurant companies S Kim, Y Koh, J Cha, S Lee International Journal of Hospitality Management 49, 40-46, 2015 | 178 | 2015 |
| Brand equity of a tourist destination HK Kim, TJ Lee Sustainability 10 (2), 431, 2018 | 144 | 2018 |
| Developing a competency model for private club managers JP Koenigsfeld, SH Kim, JM Cha, J Perdue, RF Cichy International journal of hospitality management 31 (3), 633-641, 2012 | 82 | 2012 |
| Service quality as a component of the hospitality experience: Proposal of a conceptual model and framework for research BJ Knutson, JA Beck, S Kim, J Cha Journal of Foodservice Business Research 13 (1), 15-23, 2010 | 67 | 2010 |
| The contribution of emotional intelligence to social skills and stress management skills among automated foodservice industry executives J Cha, RF Cichy, SH Kim Journal of Human Resources in Hospitality & Tourism 8 (1), 15-31, 2008 | 65 | 2008 |
| Terminal apparatus, server apparatus, blockchain and method for FIDO universal authentication using the same S Kim, SR Cho, Y Cho, HUH Se-Young, SH Kim, SH Kim, Y Kim, JH Noh, ... US Patent 10,771,459, 2020 | 51 | 2020 |
| Effects of the size of the board of directors and board involvement in strategy on a private club's financial performance S Hyun Kim, J Min Cha, RF Cichy, M Ran Kim, JL Tkach International Journal of Contemporary Hospitality Management 24 (1), 7-25, 2012 | 50 | 2012 |
| Developing revenue managers for the lodging industry J Beck, B Knutson, J Cha, S Kim Journal of Human Resources in Hospitality & Tourism 10 (2), 182-194, 2011 | 50 | 2011 |
| A longitudinal investigation to test the validity of the American customer satisfaction model in the US hotel industry SH Kim, J Cha, AJ Singh, B Knutson International Journal of Hospitality Management 35, 193-202, 2013 | 49 | 2013 |
| A predictive model of behavioral intention to spa visiting: an extended theory of planned behavior SH Kim, SH Kim, C Huh, B Knutson | 47 | 2010 |
| Private club leaders’ emotional intelligence: Development and validation of a new measure of emotional intelligence RF Cichy, JM Cha, SH Kim Journal of Hospitality & Tourism Research 31 (1), 39-55, 2007 | 47 | 2007 |
| Predictors of career success among lodging revenue managers: Investigating roles of proactive work behaviors JM Cha, SHJ Kim, J Beck, BJ Knutson International Journal of Hospitality & Tourism Administration 18 (4), 474-490, 2017 | 38 | 2017 |
| The relationship between emotional intelligence and contextual performance: Application to automated and vending service industry executives RF Cichy, SH Kim, J Cha Journal of Human Resources in Hospitality & Tourism 8 (2), 170-183, 2009 | 27 | 2009 |
| Commitment and volunteer-related outcomes among private club board and committee member volunteer leaders JM Cha, RF Cichy, SH Kim Journal of Hospitality & Tourism Research 35 (3), 308-333, 2011 | 25 | 2011 |
| Emotional intelligence and organizational commitment among private club board and committee volunteer leaders: A pilot study RF Cichy, J Cha, SH Kim, JB Singerling Hospitality review 25 (1), 5, 2007 | 25 | 2007 |
