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Ruiying Cai
Ruiying Cai
Other namesRaine Cai
Washington State University, School of Hospitality Business Management, Carson College of Business
Verified email at wsu.edu
Title
Cited by
Cited by
Year
Developing and Validating a Service Robot Integration Willingness Scale
L Lu, R Cai, D Gursoy
International Journal of Hospitality Management 80, 36-51, 2019
7692019
Factors influencing residents’ subjective well-being at World Heritage Sites
CG Chi, R Cai, Y Li
Tourism management 63, 209-222, 2017
1572017
Mindset matters in purchasing online food deliveries during the pandemic: The application of construal level and regulatory focus theories
R Cai, XY Leung
International Journal of Hospitality Management 91, 2020
1502020
Effect of disruptive customer behaviors on others' overall service experience: An appraisal theory perspective
RR Cai, L Lu, D Gursoy
Tourism Management 69, 330-344, 2018
1492018
Developing a typology of disruptive customer behaviors: Influence of customer misbehavior on service experience of by-standing customers
D Gursoy, RR Cai, G Anaya
International Journal of Contemporary Hospitality Management 29 (9), 2341-2360, 2017
1052017
The impacts of complaint efforts on customer satisfaction and loyalty
R Cai, CGQ Chi
Service Industries Journal 38 (15-16), 1095-1115, 2018
882018
Customers’ perceived justice, emotions, direct and indirect reactions to service recovery: moderating effects of recovery efforts
R Cai, H Qu
Journal of Hospitality Marketing & Management 27 (3), 323-345, 2018
722018
Customers’ perceptions of hotel AI-enabled voice assistants: Does brand matter?
R Cai, L Cain, HH Jeon
International Journal of Contemporary Hospitality Management 34 (8), 2807-2831, 2022
712022
How pandemic severity moderates digital food ordering risks during COVID-19: An application of prospect theory and risk perception framework.
XY Leung, R Cai
Journal of Hospitality & Tourism Management 47, 497-505, 2021
692021
Ghost kitchens on the rise: Effects of knowledge and perceived benefit-risk on customers’ behavioral intentions
R Cai, XY Leung, CG Chi
International Journal of Hospitality Management 101 (103110), 2022
682022
Building trust through a personal touch: Consumer response to service failure and recovery of home-sharing
L Lu, R Cai, C King
Journal of Business Research 117, 99-111, 2020
682020
Pictures vs. reality: Roles of disconfirmation magnitude, disconfirmation sensitivity, and branding  
R Cai, CG Chi
International Journal of Hospitality Management 98 (103040), 2021
472021
A recipe for food promotion: Effects of color brightness on food evaluations and behavioral intentions
R Cai, CG Chi
International Journal of Contemporary Hospitality Management 13 (12), 3925-3947, 2020
252020
Artificial Intelligence: An Overview of Research Trends and Future Directions
D Gursoy, R Cai
International Journal of Contemporary Hospitality Management, 2024
242024
Coping strategy in hospitality internships: A mixed method approach
YC Wang, R Cai, CE Yang, H Qu
Journal of Hospitality & Tourism Education 27 (1), 10-19, 2015
222015
The effects of intragroup guanxi interaction on customers’ intentions to complain
X Xu, C Chi, R Cai, L Pan
Journal of Hospitality & Tourism Research 46 (7), 1411-1435, 2022
112022
Are robots stealing our jobs? Examining robot-phobia as a job stressor in the hospitality workplace
CC Chen, R Cai
International Journal of Contemporary Hospitality Management, 2024
102024
When causal attribution meets cuisine type: How consumer power and moral identity moderate virtual kitchen patronage
X Leung, R Cai, H Zhang, B Bai
International Journal of Contemporary Hospitality Management 36 (4), 1279-1298, 2024
92024
Customers’ intention to compliment and complaint via AI-enabled platforms: A self-disclosure perspective.
R Cai, Y Wang, JJ Sun
International Journal of Hospitality Management 116 (103628), 2024
92024
Does Metaverse Tourism Stimulate Prosocial Behavior? A Mindfulness-Driven Model with a Psychological Ownership Perspective
R Cai, Y Wang, TC Zhang
International Journal of Contemporary Hospitality Management, 2024
62024
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