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Citations per year
Duplicate citations
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Cited by
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Since 2019
Citations
878
154
h-index
3
3
i10-index
3
3
0
60
30
2000
2001
2002
2003
2004
2005
2006
2007
2008
2009
2010
2011
2012
2013
2014
2015
2016
2017
2018
2019
2020
2021
2022
2023
2024
7
17
20
19
32
26
40
45
57
46
52
43
46
57
37
39
44
45
40
31
39
29
32
20
3
Co-authors
Jule Gassenheimer
Professor of Marketing, Rollins College
Verified email at rollins.edu
SCOTT SWANSON
Professor of Marketing, University of Wisconsin-Eau Claire
Verified email at uwec.edu
Robert Dahlstrom
Joseph C. Seibert Professor of Marketing, Miami University
Verified email at miamioh.edu
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J. Charlene Davis
Trinity University
Verified email at trinity.edu
brand equity
service quality
service failure and recovery
arts management
pedagogy
Articles
Cited by
Co-authors
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Cited by
Cited by
Year
The role of economic value, social value, and perceptions of fairness in interorganizational relationship retention decisions
JB Gassenheimer, FS Houston, JC Davis
Journal of the Academy of Marketing Science 26 (4), 322-337
, 1998
483
1998
Theoretical and empirical linkages between consumers' responses to different branding strategies
AM Levin, JC Davis, I Levin
ACR North American Advances
, 1996
255
1996
The relationship of differential loci with perceived quality and behavioral intentions
SR Swanson, JC Davis
Journal of Services Marketing 17 (2), 202-219
, 2003
140
2003
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