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chandrasekharan rajendran
chandrasekharan rajendran
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The relationship between service quality and customer satisfaction–a factor specific approach
GS Sureshchandar, C Rajendran, RN Anantharaman
Journal of services marketing 16 (4), 363-379, 2002
18802002
Determinants of customer‐perceived service quality: a confirmatory factor analysis approach
GS Sureshchandar, C Rajendran, RN Anantharaman
Journal of services Marketing 16 (1), 9-34, 2002
7832002
Ant-colony algorithms for permutation flowshop scheduling to minimize makespan/total flowtime of jobs
C Rajendran, H Ziegler
European Journal of Operational Research 155 (2), 426-438, 2004
6172004
Customer perceptions of service quality: A critique
GS Sureshchandar, C Rajendran, TJ Kamalanabhan
Total quality management 12 (1), 111-124, 2001
5792001
Patient‐perceived dimensions of total quality service in healthcare
M Duggirala, C Rajendran, RN Anantharaman
Benchmarking: An international journal 15 (5), 560-583, 2008
4112008
A holistic model for total quality service
GS Sureshchandar, C Rajendran, RN Anantharaman
International journal of service industry management 12 (4), 378-412, 2001
4052001
A comparative study of dispatching rules in dynamic flowshops and jobshops
C Rajendran, O Holthaus
European journal of operational research 116 (1), 156-170, 1999
3901999
Service quality and its impact on customer satisfaction in Indian hospitals: Perspectives of patients and their attendants
P Padma, C Rajendran, PS Lokachari
Benchmarking: An international journal 17 (6), 807-841, 2010
3722010
Efficient dispatching rules for scheduling in a job shop
O Holthaus, C Rajendran
International Journal of Production Economics 48 (1), 87-105, 1997
3421997
A conceptual model for total quality management in service organizations
GS Sureshchandar, C Rajendran, RN Anantharaman
Total quality management 12 (3), 343-363, 2001
3372001
The relationship between management's perception of total quality service and customer perceptions of service quality
GS Sureshchandar, C Rajendran, RN Anantharaman
Total quality management 13 (1), 69-88, 2002
2882002
Criticality analysis of spare parts using the analytic hierarchy process
PP Gajpal, LS Ganesh, C Rajendran
International journal of production economics 35 (1-3), 293-297, 1994
2811994
Customer perceptions of service quality in the banking sector of a developing economy: a critical analysis
GS Sureshchandar, C Rajendran, RN Anantharaman
International journal of bank marketing 21 (5), 233-242, 2003
2722003
A no-wait flowshop scheduling heuristic to minimize makespan
C Rajendran
Journal of the Operational Research Society 45 (4), 472-478, 1994
2711994
A conceptual framework of service quality in healthcare: perspectives of Indian patients and their attendants
P Padma, C Rajendran, LP Sai
Benchmarking: An International Journal 16 (2), 157-191, 2009
2462009
A multi-objective simulated-annealing algorithm for scheduling in flowshops to minimize the makespan and total flowtime of jobs
TK Varadharajan, C Rajendran
European journal of operational research 167 (3), 772-795, 2005
2352005
Heuristic algorithm for scheduling in a flowshop to minimize total flowtime
C Rajendran
International Journal of Production Economics 29 (1), 65-73, 1993
2281993
Different initial sequences for the heuristic of Nawaz, Enscore and Ham to minimize makespan, idletime or flowtime in the static permutation flowshop sequencing problem
JM Framinan, R Leisten, C Rajendran
International Journal of Production Research 41 (1), 121-148, 2003
2152003
An efficient heuristic for scheduling in a flowshop to minimize total weighted flowtime of jobs
C Rajendran, H Ziegler
European Journal of Operational Research 103 (1), 129-138, 1997
2101997
An instrument for measuring total quality management implementation in manufacturing-based business units in India
IN Joseph, C Rajendran, TJ Kamalanabhan
International Journal of Production Research 37 (10), 2201-2215, 1999
1971999
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